HEAD OF Delivery

THE CHALLENGE

Are you passionate about ensuring exceptional service quality and performance? Do you thrive in environments where innovation, team collaboration, and continuous improvement are key? If so, we have an exciting opportunity for you as a Head of Delivery.

WE WANT TO SCALE UP our current delivery team of 15 employees and our client base that we slowly developed during the last 8 years.

For this purpose, we are reinforcing our leadership team and investing in strategic areas, including Delivery Management.

If you’re ready to be in C-Level and make a significant impact on service excellence and organizational growth, apply now for the Head of Delivery position.

ABOUT RAISE N’GO

Our passion is to boost the digital empowerment of Impact Organizations through consultancy specialized in Salesforce Technology.

Most of our clients are amazing nonprofits that want to improve their fundraising, programs, services and advocate for their causes.

As a technology consulting company, we highly value talent (it’s our best asset!). In addition to the perspective of financial profitability, we are interested in professional growth and the well-being of our people.

EXPECTED RESULTS

These are the results we expect that your experience and competencies help us to achieve:

1. Won Proposals

Streamline our proposal delivery process and team to win the qualified opportunities brought and closed by the sales team.

2. Profitability

Improve our internal processes and team allocation to maximize the profits of our implementation projects and support services.

3. Client Satisfaction

To ensure unparalleled customer satisfaction, fostering enduring client relationships and consistently exceeding expectations.

4. Team Satisfaction

To cultivate the team motivation, resulting in job satisfaction and retention rates.

5. Sustainability and Innovation

Foster team readiness to navigate medium-term challenges and innovation, ensuring sustained growth.

 

    RECRUITMENT SELECTION CRITERIA

    Mandatory

    • Relevant experience and results in a team lead role.
    • Relevant experience and results in the Program/ Project Management role for Salesforce CRM (or similar solutions) consultancy services.
    • Relevant knowledge about support services best practices (ITIL or similar).
    • Relevant knowledge about managed services.
    • Salesforce CRM (or similar solutions) knowledge and experience.
    • Good communication skills (spoken and written) in English (C1/C2 level).
    • Availability to work in the CET time zone.

    Valorized

    • Certification in Project Management (PMI, Prince or similar).
    • Certification in Support Services (ITIL or similar)
    • Certifications or experience in the Salesforce ecosystem.
      • Good communication skills (spoken and written) in Portuguese (C1/C2 level).

      WHAT’S IN IT FOR YOU?

      Compensation package:

      • Base salary according to your experience
      • Annual Bonus (profit sharing based on company results)
      • Vacation/ Days-off: 26
      • Permanent Contract, full-time
      • Remote
      • Health Insurance
      • Training plan
      • Senior consultancy/ mentorship

      Other important dimensions:

      • A purposeful job
      • A positive culture where extra-hours is the exception and not the norm
      • Opportunity to be part of a team committed to social impact.
      • Annual team meetings in Portugal with good food, SPA, fun and sun 😎.
      Unpublished form